Job Description
The Senior Strategic Customer Success Manager is responsible for working with large, complex customers to optimize their use of Samsara's IoT platform, driving operational transformation, building long-term relationships, and supporting enterprise-wide initiatives to improve safety, efficiency, and sustainability.
Key Responsibilities
- Support and manage relationships with large, complex enterprise customers to ensure their success with Samsara's IoT platform.
- Develop and execute joint success plans with customers, including setting objectives, metrics, and timelines.
- Lead executive business reviews to assess past performance and align on future goals.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain Samsara's platform capabilities to diverse customer sectors.
- Collaborate with cross-functional teams (Product, Support, Finance) to address customer requests and drive progress.
- Mentor and develop the capabilities of the Customer Success team.
- Champion company cultural principles and promote long-term customer success and operational transformation.
Requirements
- 10 years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience consulting customers on enterprise transformation programs with cross-functional stakeholders
- Demonstrated ability to present to and influence C-level audiences
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%
- Deep industry expertise in physical operations and operational workflow redesign (preferred)
- Experience designing customer value frameworks and multi-year operational transformation roadmaps (preferred)
- Proficiency in advanced data analysis for value quantification and outcome measurement (preferred)
- Master’s degree in Business, Engineering, or related discipline (preferred)
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Manager, Customer Success EMEA Scale
Samsara
NEW
Not specified
Full Time
6h
Sr. Content Developer
Samsara
NEW
Not specified
Full Time
6h
Renewals Program Manager Enablement Execution
Samsara
NEW
Remote
Full Time
6h
More jobs in Location not specified
Senior Sales Director - East
Amperity
NEW
Remote
Full Time
6h
$180k-180k
Lead Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
6h
Senior Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
6h