Job Description
The Senior Strategic Customer Success Manager is responsible for working with large, complex customers to optimize their use of Samsara's IoT platform, driving operational transformation, building long-term relationships, and supporting enterprise-wide initiatives to improve safety, efficiency, and sustainability.
Key Responsibilities
- Support and manage relationships with large, complex enterprise customers to ensure their success with Samsara's IoT platform.
- Develop and execute joint success plans with customers, including setting objectives, metrics, and timelines.
- Lead executive business reviews to assess past performance and align on future goals.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain Samsara's platform capabilities to diverse customer sectors.
- Collaborate with cross-functional teams (Product, Support, Finance) to address customer requests and drive progress.
- Mentor and develop the capabilities of the Customer Success team.
- Champion company cultural principles and promote long-term customer success and operational transformation.
Requirements
- 10 years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and or Fortune 500 companies
- Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility
- Experience consulting customers on enterprise transformation programs with cross-functional stakeholders
- Demonstrated ability to present to and influence C-level audiences
- Experience supporting or working with technical products
- Solutions-oriented with strong problem solving skills
- Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%
- Deep industry expertise in physical operations and operational workflow redesign (preferred)
- Experience designing customer value frameworks and multi-year operational transformation roadmaps (preferred)
- Proficiency in advanced data analysis for value quantification and outcome measurement (preferred)
- Master’s degree in Business, Engineering, or related discipline (preferred)
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
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