Job Description
The Customer Success Manager will work closely with clients to understand their operational challenges, customize Samsara's IoT platform solutions, and ensure the safe, efficient, and sustainable use of their fleet and assets, acting as a long-term partner and advisor across various industries.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of their operations using the IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews with decision-makers and leadership to assess progress and align on goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to various business types
- Support and mentor the Customer Success and Support teams
Requirements
- Fluency in German required
- 2-4 years of experience in a Customer Success, support or account management role
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Bachelor's degree from a 4-year institution
- Strong priority management skills and high emotional intelligence to handle a high volume role
- Ability to support or work with enterprise SaaS solutions (preferred)
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Experience supporting or working with multi-product solutions with enterprise clients (preferred)
- Strong bias for action, the ability to think big, with insistence on high standards (preferred)
- Ability to work effectively in an unstructured, fast-paced, and change-heavy environment
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Supportive and inclusive work environment
Ready to Apply?
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