Job Description
A Customer Success Manager responsible for working closely with clients to optimize their use of Samsara's IoT platform, ensuring improved safety, efficiency, and sustainability of their operations through strategic support, relationship building, and technical understanding.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of their operations using Samsara's IoT platform
- Develop joint success plans with customers, outlining objectives, metrics, and timelines, and address barriers to achieving business value
- Conduct executive business reviews with decision-makers and leadership to evaluate past successes and align on future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Support and mentor the Customer Success and Support teams
Requirements
- Fluency in German required
- 2-4 years of experience in a Customer Success, support or account management role
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Bachelor's degree from a 4-year institution
- Strong priority management skills and high emotional intelligence to handle a high volume role
- Ability to support or work with enterprise SaaS solutions (preferred)
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Ability to compose joint success plans with customers, outlining objectives, metrics, and timelines, and effectively remove barriers to achieving business value
- Ability to orchestrate executive business reviews with decision-makers and senior leadership
- Experience conducting workshops with customers to understand their current operations and recommend workflow changes
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to various types of businesses
- Willingness to travel to customer sites in Germany, The Netherlands, and the United Kingdom for up to 10% of the time, including overnight stays
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Supportive and inclusive work environment
Ready to Apply?
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