Job Description
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure long-term success by enhancing safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Manage and strengthen relationships with top customers to ensure their operations' safety, efficiency, and sustainability using Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines, and address barriers to achieving business value
- Lead executive business reviews with customer decision-makers and company leadership to evaluate past successes and set future goals
- Conduct workshops to understand customer operations and recommend workflow improvements to optimize product utilization
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
Requirements
- A minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Customer travel is expected, with travel requirements of up to 25-40%.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred).
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred).
Benefits & Perks
Competitive total compensation package (salary range CAD 96,050 - 124,300)
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Supportive and inclusive work environment
Opportunities for travel (up to 25-40%)
Ready to Apply?
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