Job Description
The Mid-Market Customer Success Manager at Samsara is responsible for ensuring customer adoption, success, and long-term value realization by guiding clients through workflow improvements, conducting business reviews, and explaining the company's IoT platform capabilities across various industries.
Key Responsibilities
- Conduct workshops to identify workflow improvements and develop success plans with clear objectives, metrics, and timelines.
- Lead business reviews with customer decision-makers to celebrate successes and set additional goals.
- Deeply understand and explain Samsara platform capabilities to various types of businesses.
- Build and maintain relationships with customers and internal stakeholders to ensure customer success and long-term engagement.
Requirements
- 2 - 4 years of experience in a customer success, account management, sales, or consulting role.
- Experience supporting or working with technical products.
- Bachelor's degree from a 4-year institution.
- Thrives in a fast-paced, change-heavy environment by taking initiative and going above and beyond, utilizing high emotional intelligence and priority management skills.
- Demonstrates a solutions-oriented mindset and strong problem-solving skills, maintaining diplomacy, tact, and poise when communicating through high-pressure customer challenges.
- Proven ability to build trust and communicate effectively with various stakeholders, including executives, Sales, Product, Support, and Engineering leaders, as well as regular users of the software.
- Experience supporting or working with technical products.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Benefits & Perks
Annual Base Salary ranging from 66,261.36 to 111,363.63 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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