Job Description
The Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure they achieve safety, efficiency, and sustainability goals through ongoing support and strategic partnership.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews to assess past performance and align on future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain Samsara platform capabilities to diverse business types
Requirements
- 2 - 4 years of experience in a customer success, account management, sales, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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