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Job Description
The Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations across various industries.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Develop and execute success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various business types.
- Mentor and support the Customer Success and Support teams to ensure customer satisfaction.
- Build and maintain long-term relationships with customers and internal stakeholders.
Requirements
- 2 - 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Bachelor's degree from a 4-year institution.
- Customer travel is expected, up to 0-15%.
- Minimum requirements for this role include supporting or working with technical products and having strong problem-solving skills.
- This is a demanding position with high internal visibility, requiring strong priority management and high emotional intelligence.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies is preferred.
- French Fluency is a plus.
Benefits & Perks
Annual Base Salary 87,125 - 102,500 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
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