Job Description
The Customer Success Associate at Samsara is responsible for working closely with top customers to optimize their use of the IoT platform, ensuring their operations become safer, more efficient, and sustainable through strategic guidance, relationship building, and technical understanding.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Develop and execute joint success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews to assess past successes and align on future goals
- Facilitate workshops to analyze current operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Mentor and support the Customer Success and Support teams
- Build and maintain strong relationships with stakeholders, including executives and end-users
Requirements
- Minimum of 2 years of experience in a Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Bachelor's degree from an accredited university.
- Previous hands-on experience assisting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong priority management and high emotional intelligence.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies.
- Ability to work in an unstructured, fast-paced, and change-heavy environment.
- LI-Hybrid (ability to work in a hybrid environment with 3 days onsite in Atlanta and 2 days remote).
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Hybrid work model (3 days onsite, 2 days remote)
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Sr Business Technology Engineer II-1
Samsara
NEW
Bengaluru
Full Time
21h
Manager, Inside Sales - Commercial
Samsara
NEW
Not specified
Full Time
21h
$169k-250k
Finance Transformations Project Manager
Samsara
NEW
Not specified
Full Time
21h
More jobs in Atlanta, Georgia
Manager, Tax Controversy
Aprio
Atlanta
Full Time
Feb 18
Senior Specialist, Talent Development
Aprio
Atlanta
Full Time
Feb 18
Tax Support Specialist (Seasonal)
Aprio
Remote
TEMPORARY
Feb 14