Job Description
The role involves delivering training and support to customers to ensure the successful adoption and integration of Samsara's IoT platform, focusing on improving safety, efficiency, and sustainability of physical operations across various industries.
Key Responsibilities
- Deliver onsite training sessions to customers to enhance their understanding and adoption of Samsara's IoT platform.
- Facilitate workshops to identify barriers to adoption and stakeholder resistance, and provide solutions.
- Design and improve scalable training curricula, playbooks, and enablement frameworks.
- Understand and explain the capabilities of the Samsara platform to diverse customer stakeholders.
- Support customer onboarding and implementation processes, identifying and executing process improvements.
- Build and maintain strong relationships with customers, including senior stakeholders and operational teams.
- Promote Samsara's cultural principles and focus on customer success and long-term value.
Requirements
- Minimum of 2 years of experience in a senior Customer Success, account management, or consulting role, preferably with SaaS experience.
- Bilingual proficiency in Spanish and English, with strong spoken and written language skills for working with multiple teams and publishing documentation.
- Experience supporting or working with technical products.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Candidate must be based in Monterrey, N.L., or willing to relocate to that location.
- Strong priority management skills and high emotional intelligence.
- Experience facilitating workshops with senior stakeholders and operational teams.
- Strong executive presence and ability to influence cross-functional leaders.
- Excellent communication, facilitation, and stakeholder management skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders, including executives and day-to-day users of the software.
- Experience serving a large and complex customer base in B2B SaaS.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
- Experience working with different countries of the LATAM regions (preferred but not required).
- Experience working in Tech Touch Engagements.
- Experience using Customer Success Platforms.
Benefits & Perks
Above-market total compensation through base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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