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Job Description
The Onsite IT Specialist supports and troubleshoots technical issues for employees, manages hardware and system access, and assists with infrastructure projects to ensure smooth and secure office operations in a fast-paced, collaborative environment.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage a ticket queue and seek process improvements
- Complete onboarding for new hires, including provisioning hardware and managing system access
- Support hardware recovery and asset management
- Manage office endpoints such as printers, laptops, and conferencing equipment
- Oversee employee access to cloud infrastructure
- Collaborate on infrastructure projects and upgrades, including network, security, and SaaS integrations
- Document IT policies and procedures
- Coordinate with teams for escalations and process enhancements
- Deploy and manage systems to enhance collaboration and productivity
- Plan and integrate workplace tools and services
- Support and uphold company security and operational standards
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or other STEM field, or 4 years relevant job experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, Okta, etc.
- Basic networking experience.
- Strong spoken and written English language skills.
- Availability to work Monday - Friday from 8:00 to 17:00 and occasional off-hours support for urgent technical issues or special events.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including in-office, hybrid, and remote options
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