Head of Service

Rondo Energy

Madrid, Spain

Full Time

Posted April 22, 2026

Energy Storage

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Job Description

The Head of Service is responsible for overseeing the commissioning, operations, maintenance, and organizational strategy of Rondo Heat Batteries, ensuring asset performance, customer satisfaction, and continuous improvement in a fast-growing industrial decarbonization company.

Key Responsibilities

Ensure asset performance meets availability, reliability, and contractual guarantees, and drive continuous improvement in uptime and cost efficiency.
Develop and execute commissioning strategies, standards, and acceptance criteria; oversee the transition from project delivery to operations with operational readiness.
Define, implement, and oversee operations and maintenance models, including predictive, preventive, and corrective strategies, and specify execution methods based on project structure and geography.
Build and lead a multidisciplinary services organization, develop operational manuals, processes, performance metrics, and define long-term asset operations strategy.
Manage elements of Long-Term Service Agreements (LTSAs), including availability guarantees and service obligations, and act as the senior operational interface with stakeholders.
Support commercial teams with O&M costing, risk assessment, and service scope definition for new projects.

Requirements

Degree in engineering discipline such as Industrial, Chemical, Mechanical, or related field (this is not a software position).
Minimum of 10 years experience in Operations & Maintenance (O M) or asset management in energy or industrial environments.
Strong leadership and team building skills.
Ability to thrive with intellectual challenges and in dealing with ambiguity.
Excellent communication and negotiation skills.
Quick learner with strong analytical and problem-solving skills.
Entrepreneurial, self-motivated, and able to independently drive projects.
Enthusiasm for and experience providing excellent customer service.
Proven experience prioritizing and resolving time-critical operational issues.
Flexibility to work across multiple time zones and travel internationally as required.
Passion for safety and environmental stewardship.
Fluent in English, both written and spoken; knowledge of other languages is a plus.
Valid driver’s license.
This role is required to be on-site in Madrid with about 30% travel to project sites.