• Serve as the primary point of contact for field identified quality issues across operating BESS assets
• Lead structured investigations into recurring failures, abnormal trends, or field incidents in collaboration with O&M and Service Engineering
• Perform root cause analyses using established methodologies (e.g., 5 Whys, Fishbone, fault tree analysis)
• Develop and document clear problem statements supported by data, field evidence, and technical observations
• Define, track, and verify corrective and preventive actions to address field quality issues
• Verify effectiveness of corrective actions through follow- up inspections, audits, and data analysis
• Support development and tracking of quality KPIs such as repeat failure rates, defect trends, and corrective action closure
• Drive continuous improvement initiatives to reduce operational burden on O&M and improve system reliability
• Bachelor’s degree in Electrical Engineering , Mechanical Engineering, or a related technical field
• 5+ years of experience in field quality, reliability engineering, service engineering, or commissioning support for complex electromechanical or energy systems
• Demonstrated experience supporting field-deployed assets such as Battery Energy Storage Systems (BESS), power electronics, renewable energy systems, or industrial electrical equipment
• Experience working directly with field operations, O&M technicians, and service engineering teams in a production or operational environment
• Working knowledge of root cause analysis methodologies (e.g., 5 Whys, Fishbone, fault trees) and corrective/preventive action (CAPA) processes
• Familiarity with field inspection procedures, commissioning documentation, and service records
• A passion for sustainability and making the world a better place!
• Ability to perform essential physical tasks such as climbing ladders, standing, stooping, bending, kneeling, and walking for extended periods in industrial environments