TSE - FlashBlade 12 month Fixed term
Pure StorageDublin, Ireland
Full Time
Posted December 12, 2025
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Job Description
A Technical Support Engineer responsible for troubleshooting and resolving hardware and software issues related to FlashBlade products, providing exceptional customer service, and supporting a 24x7 global support team in a fast-paced, innovative tech environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products.
- Own and track customer support cases, ensuring timely and professional communication.
- Share knowledge through documentation such as FAQ and KB articles.
- Mentor and coach junior support engineers.
- Manage multiple support cases and projects simultaneously.
- Lead large customer calls, including escalations.
- Escalate issues to appropriate engineering teams as needed.
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Willingness to work the shift from Friday to Monday, 07:00 to 18:00, with Friday and Monday onsite in the office
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelor’s Degree in Computer Science or related technical field or relevant experience
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule: Friday to Monday, 07:00 - 18:00
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: opportunities for growth and development, inclusive and supportive team culture, accommodations for disabilities, recognition as a Great Place to Work, Fortune's Best Workplaces awards
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