TSE - FlashBlade 12 month Fixed term
Pure StorageDublin, Ireland
Full Time
Posted December 12, 2025
Apply Now
Application opens on company website
Job Description
A Technical Support Engineer responsible for troubleshooting and resolving hardware and software issues related to FlashBlade products, providing exceptional customer service, and supporting a 24x7 global support team in a fast-paced, innovative tech environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products.
- Own and track customer support cases, ensuring timely and professional communication.
- Share knowledge through documentation such as FAQ and KB articles.
- Mentor and coach junior support engineers.
- Manage multiple support cases and projects simultaneously.
- Lead large customer calls, including escalations.
- Escalate issues to appropriate engineering teams as needed.
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Willingness to work the shift from Friday to Monday, 07:00 to 18:00, with Friday and Monday onsite in the office
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelor’s Degree in Computer Science or related technical field or relevant experience
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule: Friday to Monday, 07:00 - 18:00
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: opportunities for growth and development, inclusive and supportive team culture, accommodations for disabilities, recognition as a Great Place to Work, Fortune's Best Workplaces awards
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Pure Storage
ServiceNow Developer
Pure Storage
NEW
Bangalore
Full Time
2d
ServiceNow Developer
Pure Storage
NEW
Bangalore
Full Time
2d
Customer Success Manager German Speaking
Pure Storage
NEW
Prague
Full Time
2d
More jobs in Dublin, Ireland
Implementation Manager NEU Remote
AlertMedia
Remote
Full Time
Jan 10
Customer Success Manager NEU Remote
AlertMedia
Remote
Full Time
Jan 24