Implementation Manager NEU Remote
AlertMediaDublin, County Dublin
Full Time
Posted January 9, 2026
Not Specified
Remote
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Application opens on company website
Job Description
The Implementation Manager is responsible for onboarding and deploying software solutions for customers, ensuring successful project execution, and fostering long-term strategic partnerships to maximize product adoption and customer satisfaction.
Key Responsibilities
- Own and manage multiple customer implementation projects, ensuring timely delivery and achievement of milestones
- Lead customer kickoff meetings to establish goals, expectations, and project plans
- Facilitate regular implementation sessions, addressing customer objections and providing industry-specific best practices
- Communicate action items and project updates effectively to internal teams and customers
- Manage data imports, automations, and interpret data to support implementation
- Respond promptly to customer inquiries, demonstrating ownership and customer advocacy
- Track and oversee implementation milestones and project status within internal systems
- Coordinate with Customer Success Managers to ensure seamless transition post-implementation
- Participate in cross-functional feedback to improve and scale the implementation process
Requirements
- Proven success in strategically onboarding and implementing a project or software across a range of customer profiles, with experience as an Implementation Manager, Customer Success Manager, or Account Manager.
- At least 4 years of experience in a strategic customer-facing role such as Implementation Manager, Customer Success Manager, or Account Manager.
- At least 2 years of experience in implementation or project management within a SaaS environment.
- Experience working with demanding, multi-national customers headquartered in EMEA.
- Proficiency in using Excel; experience with Salesforce, Gainsight, or Monday.com is preferred.
- Excellent project management skills with a proven ability to prioritize competing tasks.
- Outstanding verbal and written communication skills.
- Strong analytical, negotiation, and creative problem-solving skills.
- Self-motivated and action-oriented, with the ability to work within a team environment.
- Enthusiasm for collaborating with team members across Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering.
- The aptitude to learn and be coached.
- Must have the legal right to work in the Republic of Ireland without sponsorship.
Benefits & Perks
Competitive Base Salary
Amazing rewards and incentives
Ongoing career development opportunities
Fully remote work environment
Opportunity to work with demanding, multi-national customers
Work in a company recognized as a Best Places to Work for 10 years
Support for community service and giving back
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