Customer Success Manager NEU Remote
AlertMediaDublin, County Dublin
Full Time
Posted January 23, 2026
Not Specified
Remote
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Application opens on company website
Job Description
The Customer Success Manager at AlertMedia is responsible for managing strategic customer relationships, driving adoption and retention of products, supporting customer growth through upselling, and ensuring customers achieve their desired outcomes through consultative and tailored engagement.
Key Responsibilities
- Build and maintain strong relationships with customers
- Identify, measure, and execute strategies to achieve positive business outcomes for customers
- Evaluate and proactively manage risks to ensure customer retention and value realization
- Support account growth through adoption, cross-sell, and upsell initiatives
- Conduct Quarterly Business Reviews to demonstrate customer value and provide recommendations
- Consult with customers on data automation solutions and support configurations for complex organizations
- Respond promptly and thoughtfully to customer inquiries
- Inform customers about new product developments and provide training on features
- Communicate customer requirements to product management and provide feedback
- Track and manage customer interactions and data using Gainsight and Salesforce
Requirements
- 2-3 years experience as a Customer Success Manager
- Experience with Salesforce and Excel
- Experience with Gainsight (preferred but not mandatory)
- Desire to work with demanding, multi-national customers
- Established Customer Success Manager who is self-motivated and customer-focused
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of the team including business development, software development, and product management
- The desire and ability to learn and be coached
- Must have the legal right to work in the Republic of Ireland without Sponsorship
Benefits & Perks
Competitive Base Salary
Amazing rewards and incentives
Ongoing career development opportunities through Learning Development team
Fully remote position (for Republic of Ireland residents)
Recognition as a Best Places to Work company for 10 years in a row
Opportunities to give back through community service
Ready to Apply?
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