Technical Support Engineer - Flashblade
Pure StorageDublin, Ireland
Full Time
Posted November 27, 2025
Apply Now
Application opens on company website
Job Description
A Technical Support Engineer responsible for troubleshooting and resolving complex hardware and software issues related to FlashBlade products, providing exceptional customer service, and collaborating across departments to ensure customer satisfaction in a 24x7 support environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products
- Own and track customer support cases, ensuring timely and effective resolution
- Communicate with customers professionally and concisely regarding support cases
- Share and document technical knowledge through FAQ and KB articles
- Mentor and coach junior support engineers
- Manage multiple support projects and cases simultaneously
- Lead large customer calls, including escalations and hot issues
- Escalate issues to appropriate engineering teams as needed
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role.
- Must be willing to work the shift Monday - Friday 7am - 4pm.
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations.
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources.
- Experience in supporting both hardware and software products.
- Ability to triage issues and escalate them to appropriate engineering groups as necessary.
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks.
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues.
- Good organizational and time-management skills.
- Exceptional customer service and communication skills.
- Bachelor’s Degree in Computer Science or related technical field or relevant experience.
- Ability to work on problems of diverse scope where analysis will include hardware, software, and environmental factors within FlashBlade product.
- Ability to build strong networks across different departments in the company.
- Ability to lead large multi-participant customer calls, including hot escalations.
- Ability to manage multiple projects and support cases simultaneously.
- Willingness to perform weekend, holiday, and on-call duties as required.
- On-site work at the Dun Laoghaire, Dublin location.
Benefits & Perks
Compensation/salary range not specified
Work schedule: Monday - Friday, 7am - 4pm, with weekend, holiday, and on-call duties as required
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: support for growth and development, inclusive and diverse workplace culture, accommodations for disabilities
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
Senior Compensation Partner, APJ
Pure Storage
NEW
Bangalore
Full Time
11h
ServiceNow Solutions Architect
Pure Storage
Santa Clara
Full Time
3d
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
Santa Clara
Full Time
3d
$176k-265k
More jobs in Dublin, Ireland
Implementation Manager NEU Remote
AlertMedia
Remote
Full Time
Jan 10
Customer Support Specialist Shift Mon-Fri, 9 00am-5 00pm GMT NEU
AlertMedia
Remote
Full Time
Nov 19
Customer Support Specialist Shift Wed-Sun, 9 00pm-5 00am GMT NEU
AlertMedia
Remote
Full Time
Nov 19