Customer Support Specialist Shift Wed-Sun, 9 00pm-5 00am GMT NEU
AlertMediaDublin, Dublin County
Full Time
Posted November 18, 2025
Not Specified
Remote
Apply Now
Application opens on company website
Job Description
A Customer Support Specialist at AlertMedia engages directly with customers via phone, email, and chat to provide exceptional support, resolve product and account issues, and ensure a positive customer experience, all while embodying the company's commitment to safety and service excellence.
Key Responsibilities
- Engage with customers via phone, email, and live chat to provide support and resolve product or account issues.
- Assess inbound tickets and live chats to identify customer needs and troubleshoot problems promptly.
- Manage customer support tickets within the case queue, ensuring timely resolution.
- Escalate complex or advanced customer cases to appropriate team members for further assistance.
- Collaborate with team members to share knowledge and improve overall customer support quality.
- Stay updated on product knowledge through ongoing training and development.
Requirements
- Ideally, 1-2 years of experience in a customer support role in software is preferable.
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar tools.
- The ability and desire to work in a fast-paced challenging environment.
- Exceptional phone etiquette and written communication skills.
- Strong listening skills.
- Outstanding English communication skills.
- Support customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a prompt manner.
- Communicate with professionalism and empathy as you work to resolve customer issues.
- Manage customer tickets within our case queue.
- Escalate advanced customer cases to the appropriate team members.
- Collaborate with fellow team members, sharing your experiences and knowledge.
- Support AlertMedia customers by providing fast, friendly, and solution-oriented support via phone, email, and live chat.
- Maintain professionalism and empathy in customer interactions.
- Stay updated on product knowledge with the help of our Learning Development Manager.
- Work the shift Wednesday to Sunday, 9:00 pm to 5:00 am GMT.
- This position is fully remote and open to Ireland residents.
Benefits & Perks
Competitive Base Salary
Amazing rewards and incentives
Ongoing career development opportunities
Fully remote position
Work schedule: Wed-Sun, 9:00pm-5:00am GMT
Work environment perks: Collaborative and inclusive workplace
Recognition as a Best Places to Work company for 9 years
Opportunities to give back through community service
Ready to Apply?
Join AlertMedia and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at AlertMedia
More jobs at AlertMedia
DevOps Engineer
AlertMedia
NEW
Remote
Full Time
2d
DevOps Engineer
AlertMedia
NEW
Mexico City
Full Time
2d
Implementation Manager NEU Remote
AlertMedia
NEW
Remote
Full Time
2d
More jobs in Dublin, Dublin County
Senior Manager, International Revenue AR Accounting
Pure Storage
Dublin
Full Time
Dec 18
Manager, International Revenue AR Accounting
Pure Storage
Dublin
Full Time
Dec 18
Manager, International Revenue AR Accounting
Pure Storage
Dublin
Full Time
Dec 21