Technical Services Engineer, Portworx
Pure StorageBangalore, India
Full Time
Posted February 24, 2026
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Job Description
The role involves providing technical support and troubleshooting for large-scale customer deployments of Portworx in cloud environments, working closely with customers and engineering teams to resolve issues, assist during deployment phases, and ensure customer success in a fast-growing data storage and cloud-native platform company.
Key Responsibilities
- Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
- Provide technical expertise during all phases of Portworx deployment for key customers.
- Own and track customer issues using the ticket tracking system.
- Answer and resolve support cases across all severity levels.
- Collaborate with customers and partners to troubleshoot deployments, application workflows, and workloads.
- Work with engineering to analyze logs, reproduce issues, and develop solutions.
- Communicate proactively with internal and external stakeholders to ensure customer success.
- Participate in pre-sales activities and assist with customer installation during POC and production.
Requirements
- Bachelor's Degree in a technical field and/or related technical experience.
- Minimum 2-4 years of experience in customer-facing, technical support work.
- Working knowledge of Kubernetes, Docker, Tanzu, VMware container solutions.
- Ability to analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
- Experience in providing technical expertise during all phases of deployment, including during POC and production environments.
- Ability to own and track customer issues using a ticket tracking system and resolve support cases across all severity levels.
- Experience working with customers and partners to understand and troubleshoot their deployments, application workflows, and workloads through multiple layers of the software stack.
- Experience working with logs, reproducing customer issues, and developing strategies to address customer issues in collaboration with engineering teams.
- Excellent verbal and written communication skills in English.
- Self-motivated, self-starter who is willing to work in an open office, team environment, and participate in shift and on-call rotations.
- Willingness to work shifts and on-call rotations.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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