Sales Operations Analyst
Pure StorageBangalore, India
Full Time
Posted April 14, 2026
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Job Description
A Sales Operations Analyst responsible for supporting the sales process, managing tickets, providing system support, analyzing data for insights, and tracking proof of concept requests within a global sales team, primarily based in Bangalore, India.
Key Responsibilities
- Manage and resolve tickets submitted by field sales teams related to sales processes and system issues
- Support the opportunity lifecycle in Salesforce, ensuring data accuracy and policy compliance
- Participate in User Acceptance Testing (UAT) for new sales tools and system enhancements
- Analyze pipeline, bookings, and revenue data to generate business insights and identify trends
- Maintain documentation of sales operations processes and FAQs for self-service and consistency
- Identify automation opportunities and suggest process improvements to enhance efficiency
- Support management and tracking of Proof of Concept (POC) requests and monitor their status
Requirements
- 4 years of experience in Sales Operations, Business Operations, or a related field.
- Strong understanding of sales process workflows, including opportunity stages, quote-to-order, and data dependencies.
- Proficiency with Salesforce SFDC, particularly Opportunity and Quote objects.
- Advanced skills in Excel and Google Sheets, with experience in data dashboards or ticket trend reporting being a plus.
- Excellent verbal and written communication skills, with the ability to collaborate across time zones and teams.
- Familiarity with ticketing systems such as ServiceNow or Jira.
- Highly organized, self-starter mindset, and strong ownership of responsibilities.
- Ability to support and resolve tickets submitted by field sales teams with high accuracy and within SLA.
- Ability to investigate and resolve issues related to quote generation, approvals, and primary quote management in SFDC.
- Support the opportunity lifecycle in Salesforce from creation to close, ensuring data completeness and policy compliance.
- Participate in User Acceptance Testing (UAT) for new tools or system enhancements related to sales workflows and provide structured feedback.
- Analyze pipeline, bookings, and revenue data to generate business insights.
- Collaborate with stakeholders to identify bottlenecks, trends, and actionable items from field activities.
- Maintain updated documentation of sales operations processes and FAQs to enable self-service and process consistency.
- Identify automation opportunities and suggest process improvements to increase ticket resolution efficiency.
- Support management and tracking of Proof of Concept (POC) requests, including gathering updates, monitoring status, and escalating issues as needed.
- Ability to work from the Bangalore, India office in compliance with company policies.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule flexibility with flexible time off
Wellness resources
Company-sponsored team events
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