Sales Operations Analyst

Pure Storage

Bangalore, India

Full Time

Posted April 14, 2026

Not Specified

~89 people viewed this recently

Apply Now

Application opens on company website

Job Description

A Sales Operations Analyst responsible for supporting the sales process, managing tickets, providing system support, analyzing data for insights, and tracking proof of concept requests within a global sales team, primarily based in Bangalore, India.

Key Responsibilities

Manage and resolve tickets submitted by field sales teams related to sales processes and system issues
Support the opportunity lifecycle in Salesforce, ensuring data accuracy and policy compliance
Participate in User Acceptance Testing (UAT) for new sales tools and system enhancements
Analyze pipeline, bookings, and revenue data to generate business insights and identify trends
Maintain documentation of sales operations processes and FAQs for self-service and consistency
Identify automation opportunities and suggest process improvements to enhance efficiency
Support management and tracking of Proof of Concept (POC) requests and monitor their status

Requirements

4 years of experience in Sales Operations, Business Operations, or a related field.
Strong understanding of sales process workflows, including opportunity stages, quote-to-order, and data dependencies.
Proficiency with Salesforce SFDC, particularly Opportunity and Quote objects.
Advanced skills in Excel and Google Sheets, with experience in data dashboards or ticket trend reporting being a plus.
Excellent verbal and written communication skills, with the ability to collaborate across time zones and teams.
Familiarity with ticketing systems such as ServiceNow or Jira.
Highly organized, self-starter mindset, and strong ownership of responsibilities.
Ability to support and resolve tickets submitted by field sales teams with high accuracy and within SLA.
Ability to investigate and resolve issues related to quote generation, approvals, and primary quote management in SFDC.
Support the opportunity lifecycle in Salesforce from creation to close, ensuring data completeness and policy compliance.
Participate in User Acceptance Testing (UAT) for new tools or system enhancements related to sales workflows and provide structured feedback.
Analyze pipeline, bookings, and revenue data to generate business insights.
Collaborate with stakeholders to identify bottlenecks, trends, and actionable items from field activities.
Maintain updated documentation of sales operations processes and FAQs to enable self-service and process consistency.
Identify automation opportunities and suggest process improvements to increase ticket resolution efficiency.
Support management and tracking of Proof of Concept (POC) requests, including gathering updates, monitoring status, and escalating issues as needed.
Ability to work from the Bangalore, India office in compliance with company policies.