Technical Services Engineer, FlashArray Shift Saturday to Monday 5am to 6pm 3 x 13 hour shifts.
Pure StorageRemote, Utah
Full Time
Posted December 19, 2025
$79k - $119k
Not Specified
Remote
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Application opens on company website
Job Description
A Technical Support Engineer responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and environmental issues related to storage products, ensuring excellent customer experience and satisfaction in a fast-paced enterprise environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments such as operating systems, networking, and storage area networks.
- Lead multi-participant customer calls, including escalations, and advocate for customer needs internally with engineering and other teams.
- Create and update internal and customer-facing knowledge base articles and FAQs to improve support resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of a range of technologies, including operating systems such as LINUX, Windows, VMware, LANs, WANs, and Storage Area Networks.
Benefits & Perks
Salary range: 79,000 - 119,000 USD annually
Role-based compensation and location-based salary determination
Potential eligibility for incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and supportive work environment
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