Technical Services Engineer, FlashArray Shift Saturday to Monday 5am to 6pm 3 x 13 hour shifts.
Pure StorageRemote
Full Time
Posted December 19, 2025
$79k - $119k
Not Specified
Remote
Apply Now
Application opens on company website
Job Description
A Technical Support Engineer responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and environmental issues related to storage products, ensuring excellent customer service and satisfaction in a fast-paced, multi-platform enterprise environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments such as operating systems, networking, and storage area networks.
- Lead multi-participant customer calls, including escalations, and advocate for customer needs internally with teams like Engineering.
- Create and update internal and customer-facing knowledge base articles to improve troubleshooting resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise-level technical support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of a range of technologies, including operating systems such as LINUX, Windows, VMware, LANs, WANs, and Storage Area Networks.
Benefits & Perks
Salary range: $79,000 - $119,000 USD
Role-based compensation, location-based salary adjustments
Potential incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Pure Storage
Escalation Manager
Pure Storage
NEW
Dublin
Full Time
9h
DC Devops Engineer
Pure Storage
NEW
Bluffdale
Full Time
9h
$104k-156k
Sr. NetDevOps Engineer
Pure Storage
NEW
Dallas
Full Time
9h
$143k-215k
More jobs in Remote
Sr. Product Marketing Manager - Smart Trailers
Samsara
NEW
Remote
Full Time
9h
$102k-172k
Relationship Specialist, West Coast
Palmetto Clean Tech
NEW
Remote
Full Time
2d
Relationship Specialist, West Coast
Palmetto Clean Technology
NEW
Remote
Full Time
2d