Technical Services Engineer
Pure StoragePrague, Czech Republic
Full Time
Posted March 9, 2026
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Job Description
This role involves providing technical support and troubleshooting for large-scale customer deployments in cloud environments, working closely with customers and engineering teams to resolve issues and ensure successful software implementation.
Key Responsibilities
- Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds
- Provide technical expertise during all phases of Portworx deployment for key customers
- Own and track customer issues using ticket tracking system
- Answer and resolve support cases across all severity levels
- Work with customers and partners to troubleshoot deployments, application workflows, and workloads
- Collaborate with engineering team to analyze logs, reproduce issues, and develop solutions
- Communicate proactively with customers and internal teams to ensure customer success
- Participate in pre-sales, installation, and production support activities
- Document knowledge through FAQ and KB articles for internal and customer use
Requirements
- Bachelor's Degree in a technical field and/or related technical experience
- Minimum 2-4 years of experience in customer-facing, technical support work
- Working knowledge of Kubernetes, OpenShift, Tanzu, VMware container solutions
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Fluent in English with clear verbal and written communication skills
- Self-motivated, self-starter who is willing to work in an open office, team environment
- Must be willing and able to work shifts and on-call rotations
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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