Technical Program Manager, Fleet
Pure StorageBangalore, India
Full Time
Posted February 24, 2026
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Job Description
The role involves managing and improving the reliability of a global fleet of customer storage systems by overseeing engineering projects, coordinating responses to critical issues, and collaborating with cross-functional teams to enhance product quality and customer satisfaction.
Key Responsibilities
- Manage and coordinate responses to critical customer escalations and issues across hardware, software, support, and sales teams.
- Drive initiatives to improve fleet reliability by fixing critical bugs, enhancing test automation, and developing new features and processes.
- Oversee maintenance releases and processes that deliver critical fixes to the field.
- Manage software projects that improve response times, issue tracking, and metrics related to fleet reliability.
- Develop project schedules, identify dependencies and bottlenecks, and communicate progress to stakeholders.
- Monitor and analyze fleet reliability metrics to measure success and plan continuous improvements.
- Coordinate operational activities such as Monthly updates, Quarterly Business Reviews, and Annual Planning.
- Support the global engineering on-call program and advocate for customer needs during internal and customer meetings.
Requirements
- Experience as a Technical Program Manager managing projects throughout the entire SDLC, including investigation, design, execution, and delivering products to market on schedule while addressing customer feedback in development.
- Proven expertise in managing complex engineering projects from conception to completion, including managing project schedules, maintenance releases, major customer escalations, and supporting processes.
- Excellent project management and organizational skills, with demonstrated ability to prioritize and adapt under pressure.
- Outstanding verbal and written communication skills.
- Demonstrated ability to understand high-level technical architecture, the trade-offs involved, and communicate effectively on technical topics with both technical and non-technical, cross-functional groups.
- Ability to identify and deliver on process changes that speed execution.
- Strong focus on customer service and experience engaging with customers in troubleshooting or escalation scenarios.
- Start-up experience.
- Experience working with cross-functional teams such as hardware, sales, and customer support.
- BS or MS degree in computer science, or an MBA or engineering management degree (preferred).
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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