Subscription Services Representative
Pure StorageSanta Clara, California
Full Time
Posted April 21, 2026
$89k - $132k
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Job Description
The Subscription Services Representative is responsible for managing and renewing customer subscriptions, supporting sales and customer relationships, and driving revenue growth through proactive renewal strategies and excellent customer service within a tech company's renewals team.
Key Responsibilities
- Support and manage renewal processes for assigned customer territory to maximize renewal and attach rates
- Coordinate with channel partners and account managers to promote subscription opportunities and resolve issues
- Review, validate, and research installed base reports and original business transactions to inform renewal strategies
- Develop and implement renewal strategies and processes for the assigned territory
- Forecast and manage the subscription pipeline within the territory
- Quote renewal opportunities and develop programs to proactively encourage renewal activity
- Track all renewal activities and customer interactions in Salesforce
- Build and maintain relationships with customers and internal teams to ensure high customer satisfaction and retention
Requirements
- Bachelor's degree or equivalent
- At least 2 years of prior subscription sales experience
- At least 2 years of prior customer service experience
- Strong interpersonal skills and ability to work as a team player
- High integrity, ethics, and humility
- Ability to build and maintain credibility with all cross functional teams
- Industry knowledge preferred
- Highly organized with strong time management skills
- Excellent written and oral communication skills
- Self-starter who ambitiously pursues improvement
- Solid Salesforce aptitude
- Advanced computer skills required, e.g., Excel, MS Access, SQL queries
- Inventory installed base management experience is a plus
- Organizational and follow-up skills, problem solving, and analytical skills
- Desire to grow with Pure Storage
- Proven track record of success
- Must be willing and able to work in an open office, team environment
- Must be eligible to work in the United States of America
Benefits & Perks
Annual base salary range of $88,816 - $132,396
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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