Strategy and Ops Manager - Advanced Services
Pure StorageRaleigh, North Carolina
Full Time
Posted February 6, 2026
$118k - $178k
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Job Description
The Strategy and Ops Manager - Advanced Services is responsible for driving strategic planning, operational performance, resource management, and process improvements within a global data storage and professional services organization, supporting initiatives like AI automation and workforce optimization.
Key Responsibilities
- Serve as the strategic engine for the Advanced Services team, bridging strategy and operational execution
- Act as a key advisor to leadership on creating a data-driven, scalable service organization
- Manage demand forecasting and capacity modeling for global delivery teams
- Design and manage executive scorecards and KPIs to monitor delivery health, utilization, and SLA performance
- Lead process improvement initiatives using Lean or Six Sigma methodologies to eliminate bottlenecks and standardize workflows
- Lead organizational change management through communication and engagement strategies
- Collaborate with engineering and BI teams to automate reporting workflows and develop predictive analytics
Requirements
- 7 to 10 years of experience in Business Operations, Strategic Operations, Program Project Management (PMO), Service Delivery Operations, or a related role.
- Experience supporting Professional Services, Advanced Services (AS), or global delivery organizations.
- Operational leadership experience leading business operations, program management, or service delivery within a global professional services or technology environment.
- Mastery of workforce planning and capacity modeling, with a proven ability to align headcount and budgets with fluctuating market demands.
- Expert-level ability to interpret complex datasets using tools like Tableau or Excel to influence executive decision-making and drive organizational accountability.
- Demonstrated success in leading large-scale transformation projects and applying process improvement frameworks such as Lean, Kaizen, or Agile to increase operational efficiency.
- Exceptional skill in executive communication and stakeholder management, with the ability to drive cross-functional alignment and lead organizational change across diverse teams.
- Ability and willingness to work from the Raleigh, North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of $118,000 to $178,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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