Sr. Manager, ServiceNow Platform Engineering
Pure StorageSanta Clara, California
Full Time
Posted February 25, 2026
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Job Description
The Sr. Manager, ServiceNow Platform Engineering leads the enterprise ServiceNow platform engineering team, overseeing platform reliability, security, governance, and operations to support internal and customer-facing services in a complex, global environment.
Key Responsibilities
- Lead the ServiceNow Center of Excellence's Platform Engineering Support pillar, managing platform engineering, reliability, and operations.
- Partner with the ServiceNow Platform Architect to establish technical governance, standards, and guardrails for platform safety, performance, security, and compliance.
- Build, lead, and develop a multidisciplinary platform engineering team, including hiring, coaching, and performance management.
- Manage vendor relationships and augment capacity with external partners as needed.
- Own instance and environment strategy, including topology, cloning, data masking, drift controls, and governance.
- Implement and oversee CI/CD pipelines, automated testing, release, and deployment processes.
- Drive platform performance, availability, and resilience through SRE practices, monitoring, and incident management.
- Enforce platform security and compliance, including secure SDLC, encryption, access controls, vulnerability management, and audit readiness.
- Partner with stakeholders to define, review, and ensure adherence to design standards, architecture, and data quality KPIs.
- Engage with executive leadership to communicate platform strategy, investment tradeoffs, risks, and roadmaps.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's degree preferred.
- 7 years of experience working with enterprise platforms, including at least 5 years leading ServiceNow at scale in complex, global environments.
- Several years of experience as a lead architect or platform owner, preferably with direct people management.
- Proven leadership of platform engineering and operations, including multi-instance, multi-environment strategy, CI/CD, automated testing (ATF), release and deployment, upgrades, observability, SLOs, incident and problem management.
- Deep knowledge of key ServiceNow products and platform capabilities such as ITSM, ITOM, HRSD, CSM, FSM, App Engine Workspaces, IntegrationHub, MID Server.
- Demonstrated experience with CSDM and CMDB strategy and data quality alignment of platform architecture to enterprise architecture.
- Hands-on governance experience of design standards, coding conventions, reuse patterns, review processes, and citizen development guardrails.
- Strong security and compliance knowledge including access models, segregation of duties (SoD), encryption, secure SDLC, and producing audit-ready evidence.
- Executive-level communication and storytelling skills, with the ability to simplify complex topics and drive alignment among senior stakeholders.
- Experience operating a global or large-scale ServiceNow footprint across multiple regions and time zones, with significant internal and external user populations.
- Familiarity with common CI/CD tooling and practices for ServiceNow, such as App Repository, GitHub, GitLab, Azure DevOps, static analysis, automated quality gates, and performance engineering at scale.
Benefits & Perks
Salary range: $187,000 - $299,000 USD annually
Work primarily in-office at Santa Clara, CA
Flexible time off and wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Support for accommodations and accessibility
Inclusive and diverse work environment with Employee Resource Groups
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