Sr. Manager, ServiceNow Platform Engineering
Pure StorageSanta Clara, California
Full Time
Posted December 16, 2025
Apply Now
Application opens on company website
Job Description
The Sr. Manager, ServiceNow Platform Engineering leads the enterprise ServiceNow platform team, overseeing platform engineering, reliability, security, governance, and operations to ensure high performance, compliance, and strategic alignment across global environments.
Key Responsibilities
- Lead the ServiceNow Center of Excellence's Platform Engineering Support pillar, overseeing platform engineering, reliability, and operations.
- Partner with the ServiceNow Platform Architect to establish technical governance, standards, and guardrails for platform safety, performance, security, and compliance.
- Build, lead, and develop a multidisciplinary platform engineering team, including hiring, coaching, and performance management.
- Manage vendor relationships and augment capacity with external partners as needed.
- Own instance and environment strategy, including topology, cloning, data masking, drift controls, and governance.
- Implement and oversee CI/CD pipelines, automated testing, release, and deployment processes.
- Ensure platform security, compliance, and audit readiness through secure SDLC practices and vulnerability management.
- Maintain design standards, coding conventions, and citizen development guardrails, including review processes and blueprint architecture.
- Ensure alignment of data models, discovery services, and data quality KPIs for reporting and automation.
- Standardize integration patterns, API contracts, and monitor system health, performance, and drift.
- Engage with senior leadership to present platform strategy, investment decisions, risk posture, and roadmaps.
- Translate complex technical topics into clear narratives for non-technical stakeholders and influence decision-making.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's degree preferred.
- 7 years of experience working with enterprise platforms, including at least 5 years leading ServiceNow at scale in complex, global environments.
- Several years of experience as a lead architect or platform owner, preferably with direct people management.
- Proven leadership of platform engineering and operations, including managing multi-instance and multi-environment strategies, CI/CD, automated testing (ATF), release and deployment, upgrades, observability, SLOs, incident and problem management.
- Deep knowledge of key ServiceNow products and platform capabilities such as ITSM, ITOM, HRSD, CSM, FSM, App Engine Workspaces, IntegrationHub, MID.
- Demonstrated experience with CSDM and CMDB strategy and data quality alignment of platform architecture to enterprise architecture.
- Hands-on governance experience of design standards, coding conventions, reuse patterns, review processes, and citizen development guardrails.
- Strong security and compliance knowledge including access models, segregation of duties (SoD), encryption, secure SDLC, and producing audit-ready evidence.
- Executive-level communication and storytelling skills, with the ability to simplify complex topics and drive alignment among senior stakeholders.
- Experience operating a global or large-scale ServiceNow footprint across multiple regions and time zones, with significant internal and external user populations.
- Familiarity with common CI/CD tooling and practices for ServiceNow such as App Repo, GitHub, GitLab, Azure DevOps, static analysis, automated quality gates, and performance engineering at scale.
- Ability to build, lead, and develop a high-performing platform team including engineering managers, administrators, developers, integration engineers, QA ATF, release environment managers, through hiring, coaching, performance management, and career development.
- Experience managing vendor relationships and augmenting capacity with partners as needed.
- Ownership of instance and environment strategy including production and non-production topology, cloning, data masking, drift controls, Store app governance, and domain separation where applicable.
- Implementation of CI/CD pipelines with segregation of duties, code review, static analysis, linting, automated test gates, and baseline testing to increase change quality and speed.
- Governance of release and deployment processes including calendar management, approvals, rollback criteria, and evidence documentation in partnership with Change PMO to ensure minimal disruption during upgrades.
- Driving performance, availability, and resilience through SRE practices, including end-to-end observability, meaningful SLOs, error budgets, capacity planning, and ownership of L3/L4 incident and problem management, including blameless post-mortems.
- Enforcement of platform security and compliance measures such as secure SDLC, encryption, key management, access models, SoD, vulnerability management, patching, and audit readiness.
- Partnering with ServiceNow Platform Architect on design standards, coding conventions, reuse patterns, review processes, and maintaining a blueprint reference architecture library with adherence enforced through automated and manual checks.
- Ensuring strong CSDM and CMDB alignment, including data model ownership, discovery service mapping, integrations, data quality KPIs, automation, and resilience.
- Establishing guardrails for citizen development and App Engine usage, including data security, performance boundaries, certification, publishing workflows, monitoring, and supportability.
- Standardizing integration patterns such as API event contracts, idempotency, retry strategies, IntegrationHub spoke lifecycle, MID server posture, and monitoring for drift.
- Engaging regularly with VP-level business and technology leaders to present platform strategy, investment tradeoffs, risk posture, and roadmap, translating complex technical topics into clear narratives and visuals.
- Partnering with product owners to co-create roadmaps that balance speed, scalability, and sustainability, and unblock decisions via clear standards and exception handling.
- Ability and willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 187,000 - 299,000 USD annually
Work primarily in-office at Santa Clara, CA
Flexible time off and wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Opportunities for growth and development
Inclusive and diverse work environment
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Developer
Pure Storage
NEW
Bangalore
Full Time
10h
ServiceNow Developer
Pure Storage
NEW
Bangalore
Full Time
10h
Customer Success Manager German Speaking
Pure Storage
NEW
Prague
Full Time
10h
More jobs in Santa Clara, California
Shift Supervisor, On-Road Operations
Nuro
NEW
Santa Clara
Full Time
10h
$80k-108k
Virtual Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
5d
$0k-0k/hr
On-Site Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
Feb 12
$0k-0k/hr