Sr. Manager, Professional Services Architects
Pure StorageLocation not specified
Full Time
Posted February 24, 2026
$123k - $265k
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Application opens on company website
Job Description
The role involves leading a team of Professional Services Architects to deliver scalable data management solutions for enterprise clients, ensuring customer success, driving strategic partnerships, and influencing product development within the data storage industry.
Key Responsibilities
- Lead and develop a high-performing team of Professional Services Architects.
- Oversee the delivery of scalable data management solutions to ensure customer satisfaction and loyalty.
- Collaborate with Sales and Engineering during pre-sales to align service offerings with customer goals.
- Partner with Product Management and Engineering to provide feedback and influence new service development.
- Implement and manage global Professional Services and Customer Experience initiatives.
- Manage escalations and resolve complex workflow challenges to maintain service excellence.
Requirements
- 8-12 years of relevant Professional Services experience.
- Proven ability to build, inspire, and scale professional services organizations, with a focus on developing technical talent and fostering a collaborative, high-accountability team culture.
- Expertise in navigating the professional services lifecycle from pre-sales strategy to delivery within the enterprise software or data storage industry.
- Executive-level communication skills with the ability to influence internal stakeholders and external partners, leading difficult conversations and translating complex technical challenges into clear business value.
- Experience managing large-scale enterprise or global accounts, with the ability to independently solve complex workflow problems and mitigate risks in fast-paced, high-growth environments.
- Deep understanding of the Software Development Life Cycle (SDLC) process and the competitive landscape of data management, enabling building a distinct competitive advantage through superior service delivery.
- Ability to collaborate with Product Management and Engineering teams to provide direct field feedback and influence the design and launch of new services.
- Experience leading and implementing global Professional Services and Customer Experience initiatives, including ownership of critical escalations to resolve complex workflow challenges.
- Willingness and ability to travel 10-15% as required.
Benefits & Perks
Salary range: 123,000 - 265,000 USD annually
Flexible time off
Wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Ready to Apply?
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