Sr. Manager, Professional Services Architects
Pure StorageLocation not specified
Full Time
Posted January 21, 2026
$123k - $265k
~67 people viewed this recently
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Job Description
The Senior Manager of Professional Services Architects leads a team of technical architects to deliver scalable data management solutions for enterprise clients, bridging technical innovation with business value, and collaborating across sales, engineering, and product teams to ensure customer success and market growth.
Key Responsibilities
- Lead and develop a team of Professional Services Architects through recruitment, mentorship, and coaching.
- Oversee the delivery of scalable data management solutions to ensure customer satisfaction and loyalty.
- Collaborate with Sales and Engineering during pre-sales to align service offerings with customer goals.
- Partner with Product Management and Engineering to provide field feedback and influence service development.
- Implement and lead global Professional Services and Customer Experience initiatives.
- Manage escalations and resolve workflow challenges to maintain service excellence.
Requirements
- Proven ability to build, inspire, and scale professional services organizations, with a focus on developing technical talent and fostering a collaborative, high-accountability team culture.
- Expertise in navigating the professional services lifecycle from pre-sales strategy to delivery within the enterprise software or data storage industry.
- Executive-level presence with the ability to influence internal stakeholders and external partners, comfortably leading difficult conversations and translating complex technical challenges into clear business value.
- A track record of managing large-scale enterprise or global accounts, with the ability to independently solve complex workflow problems and mitigate risks in fast-paced, high-growth environments.
- Deep understanding of the SDLC process and the competitive landscape of data management, enabling building a distinct competitive advantage through superior service delivery.
- Ability to recruit, mentor, and coach a high-performing team of Architects, utilizing regular performance development and strategic feedback.
- Experience overseeing the delivery of targeted, scalable data management solutions, managing the end-to-end service history and environment requirements to ensure peak customer satisfaction and long-term loyalty.
- Experience collaborating with Sales and Systems Engineering during pre-sales engagements to present compelling service value propositions and align professional services offerings with customer business goals.
- Ability to partner with Product Management and Engineering to provide direct field feedback, influencing the design and launch of new services that address evolving enterprise needs and market shifts.
- Experience leading and implementing global Professional Services and Customer Experience initiatives, including ownership of critical escalations to resolve complex workflow challenges.
- Deep understanding of the data management industry and the competitive landscape, enabling the building of a distinct competitive advantage through service delivery.
- Ability to travel approximately 10-15% as required for the role.
Benefits & Perks
Salary range: 123,000 - 265,000 USD
Flexible time off
Wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Ready to Apply?
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