Sr. Customer Success Manager, Portworx

Pure Storage

Santa Clara, California

Full Time

Posted April 21, 2026

$163k - $246k

Not Specified

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Job Description

The Senior Customer Success Manager will serve as a trusted advisor to enterprise clients, managing post-sales relationships, ensuring successful deployment and adoption of container orchestration technologies, and driving customer satisfaction and growth.

Key Responsibilities

Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
Develop a deep understanding of customer business priorities, technical environment, and challenges to act as a strategic advisor.
Drive customer growth and satisfaction through quarterly business reviews and identifying expansion opportunities.
Act as a customer advocate and coordinate communication between customers and internal teams such as Sales, Support, Engineering, and Leadership.
Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for future capacity needs.

Requirements

5 years experience in customer-facing, relationship management role.
Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer or similar roles.
1 year experience working with container orchestration technology in an enterprise environment.
Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
Working knowledge of container orchestration technologies, especially Kubernetes.
Broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
Familiarity with application onboarding, performance measurement, and storage.
Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
Ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.