Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted December 16, 2025
$163k - $246k
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Application opens on company website
Job Description
A Senior Customer Success Manager is responsible for managing post-sales relationships with enterprise clients, ensuring successful deployment, adoption, and value realization of storage and container orchestration technologies, while acting as a trusted advisor and advocate to drive customer satisfaction and growth.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate communication between customers and internal teams such as Sales, Support, Engineering, and Leadership.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity and expansion needs.
Requirements
- 3 years experience in a customer-facing, relationship management role.
- Prior experience in TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles.
- 1 year experience working with container orchestration technology in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 163,000 - 246,000 USD annually
Work environment: primarily in-office at Santa Clara, CA
Incentive pay and/or equity eligibility
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as a Fortune's Best Large Workplaces in the Bay Area
Recognition as a Fortune's Best Workplaces for Millennials
Certified as a Great Place to Work
Accommodations and accessibility for candidates with disabilities
Inclusive and diverse work environment
Ready to Apply?
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