Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted December 16, 2025
$163k - $246k
Apply Now
Application opens on company website
Job Description
The Senior Customer Success Manager will serve as a trusted advisor to enterprise clients, managing post-sales relationships, ensuring successful deployment and adoption of storage and container orchestration technologies, and driving customer satisfaction and growth.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate with cross-functional teams to resolve issues and ensure customer needs are met.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity expansions.
Requirements
- Minimum of 3 years experience in a customer-facing, relationship management role, such as TAM, CSM, Professional Services, Support, or Sales Engineer.
- At least 1 year of experience working with container orchestration technology, specifically in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes.
- Broad understanding of the cloud-native landscape, including public cloud platforms such as Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 163,000 - 246,000 USD
Work environment: primarily in-office at Santa Clara, CA
Incentive pay and/or equity eligibility
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as Fortune's Best Large Workplaces in the Bay Area and for Millennials
Certified as a Great Place to Work
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
2d
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
2d
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
2d
More jobs in Santa Clara, California
Shift Supervisor, On-Road Operations
Nuro
Santa Clara
Full Time
Dec 25
$80k-108k
Autonomous Vehicle Operator, Santa Clara - PM Shift
Nuro
Santa Clara
TEMPORARY
Nov 5
$0k-0k/hr
Mission Operations Manager
Nuro
Santa Clara
Full Time
Nov 5
$80k-108k