Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted December 16, 2025
$163k - $246k
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Application opens on company website
Job Description
The Senior Customer Success Manager will serve as a trusted advisor to enterprise clients, managing post-sales relationships, ensuring successful deployment and adoption of storage and container orchestration technologies, and driving customer satisfaction and growth.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate with cross-functional teams to resolve issues and ensure customer needs are met.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity expansions.
Requirements
- Minimum of 3 years experience in a customer-facing, relationship management role, such as TAM, CSM, Professional Services, Support, or Sales Engineer.
- At least 1 year of experience working with container orchestration technology, specifically in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes.
- Broad understanding of the cloud-native landscape, including public cloud platforms such as Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 163,000 - 246,000 USD
Work environment: primarily in-office at Santa Clara, CA
Incentive pay and/or equity eligibility
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as Fortune's Best Large Workplaces in the Bay Area and for Millennials
Certified as a Great Place to Work
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