Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted October 3, 2025
$163k - $246k
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Job Description
The Senior Customer Success Manager will serve as a trusted advisor to enterprise clients, managing post-sales relationships, ensuring successful deployment and adoption of storage solutions, and acting as a bridge between customers and internal teams to drive satisfaction, growth, and renewal.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities, technical environment, and challenges to act as a strategic advisor.
- Drive customer growth and satisfaction through business reviews, technical demonstrations, and identifying expansion opportunities.
- Act as a customer advocate and coordinate with cross-functional teams to resolve issues and ensure customer needs are met.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for capacity needs.
Requirements
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast-paced environment.
- Willingness to work from the Santa Clara, CA office in compliance with Pure Storage policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 163,000 - 246,000 USD
Work environment: primarily in-office in Santa Clara, CA
Perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: potential incentive pay and/or equity
Ready to Apply?
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