ServiceNow Solutions Architect

Pure Storage

Santa Clara, California

Full Time

Posted October 21, 2025

$165k - $248k

Not Specified

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Job Description

A ServiceNow Solutions Architect responsible for designing, implementing, and governing enterprise-wide ServiceNow platform solutions across various modules, providing technical leadership, and ensuring platform scalability, integration, and alignment with business objectives.

Key Responsibilities

Design and deliver enterprise-wide ServiceNow platform solutions aligned with business requirements
Establish and govern architectural standards and best practices for the ServiceNow platform
Evaluate and recommend new ServiceNow features, integrations, and process improvements
Conduct design reviews and guide delivery teams on complex integrations and data models
Mentor and advise solution delivery teams to ensure technical excellence and platform health

Requirements

Expert-level architecture and design skills on the ServiceNow platform, capable of defining end-to-end solutions for key business areas like IT, HR, or Customer Experience (CX).
Deep technical proficiency in ServiceNow capabilities, including advanced workflow automation, complex third-party integrations using REST and SOAP APIs, and platform data model design.
Experience in translating complex business requirements from Product Owners into sustainable, scalable, and high-performing technical designs across core ServiceNow modules such as ITSM, HRSD, CSM, and FSM.
Ability to establish and govern architectural standards and best practices for the ServiceNow platform, ensuring security, future-proofing, and alignment with the overall enterprise roadmap.
Proven experience in evaluating new ServiceNow features, integrations, and process improvements, and presenting clear recommendations to senior stakeholders.
Experience in conducting comprehensive design reviews, guiding delivery teams on complex integration patterns and data models, and championing technical debt reduction efforts.
Ability to serve as a trusted technical advisor and mentor to solution delivery teams, fostering technical excellence and ensuring design decisions balance speed of delivery with long-term platform health and maintainability.
In-office work experience or willingness to work from the Santa Clara office in compliance with company policies.

Benefits & Perks

Annual base salary range of 165,000 - 248,000 USD

Potential eligibility for incentive pay and/or equity

Flexible time off

Wellness resources

Company-sponsored team events

Support for accommodations and accessibility during hiring process

Inclusive and diverse work environment

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