Apply Now
Application opens on company website
Job Description
The role involves supporting and administering the ServiceNow platform by managing incidents, troubleshooting issues, implementing enhancements, and collaborating with teams to improve platform performance and user experience in a fast-paced environment.
Key Responsibilities
- Manage and resolve L2 incidents related to ServiceNow platform components and integrations
- Configure, administer, and support the day-to-day operations of the ServiceNow platform
- Troubleshoot technical issues, escalate complex problems, and ensure timely resolution
- Develop and implement run-the-business enhancements and platform improvements
- Monitor incident queues, provide user support, and communicate issue status effectively
- Participate in change management, release management, and platform security activities
- Collaborate with technical teams to transfer knowledge and improve platform workflows
- Create and maintain knowledge articles for troubleshooting and user guidance
Requirements
- Two years of experience with ServiceNow administration, including security administration, creating reports and dashboards, and data configuration.
- CSA Certification required, including security administration, creating reports dashboards, and data configuration.
- Proven ability to troubleshoot and resolve technical issues in a timely manner with strong communication skills to clearly guide users through problem resolution.
- Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
- Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
- Basic ability to read JavaScript.
- Work from the OFFICE_LOCATION office in compliance with company policies (in-office requirement).
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for skill development within the ServiceNow ecosystem
Supportive and inclusive work environment
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Pure Storage
District Manager Strategics Accounts EMEA Telco, UK
Pure Storage
NEW
London
Full Time
12h
Principal Product Manager, Public Cloud
Pure Storage
NEW
Prague
Full Time
12h
Technical Services Engineer Representative
Pure Storage
NEW
Bangalore
Full Time
12h
More jobs in Bangalore, India
Senior Staff Engineer
Celonis
NEW
Bangalore
Full Time
12h
Senior Software Engineer - Fullstack
Celonis
NEW
Bangalore
Internship
2d
Senior Value Engineer
Celonis
NEW
Bangalore
Full Time
2d