ServiceNow Business Systems Analyst
Pure StoragePrague, Czech Republic
Full Time
Posted February 24, 2026
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Job Description
A Business Systems Analyst at Pure Storage is responsible for designing, implementing, and optimizing ServiceNow workflows to improve operational efficiency and support business objectives, working closely with cross-functional teams and stakeholders to drive digital transformation.
Key Responsibilities
- Serve as a strategic liaison between executive stakeholders and engineering teams to align ServiceNow roadmaps with business objectives
- Lead workshops to analyze current processes and design optimized future-state workflows using ServiceNow capabilities
- Translate business needs into epics, user stories, and acceptance criteria, managing the Agile backlog
- Review configurations with developers and architects to ensure alignment with ITIL CSDM standards and security policies
- Oversee User Acceptance Testing (UAT) and change management to ensure successful deployment and user adoption
- Analyze deployment data and user feedback to identify opportunities for continuous service improvement
Requirements
- A minimum of 5 years of related experience specifically focused on cloud-based enterprise applications, with a heavy emphasis on the ServiceNow ecosystem including ITSM, HRSD, CSM, or SPM.
- Deep expertise in ServiceNow platform functionalities and capabilities.
- Ability to evaluate complex, variable factors and exercise expert judgment to select the best methods for obtaining results.
- Skilled in stakeholder influence with the ability to communicate effectively, change the thinking of others, and gain acceptance in sensitive situations without damaging relationships.
- Strong technical literacy with understanding of how to integrate ServiceNow with other enterprise systems such as ERP, CRM, and Identity Management, and the ability to navigate data dependencies with ease.
- Proficiency in Agile methodologies such as Scrum or SAFe, with experience using tools like Jira or ServiceNow Agile to coordinate activities across global teams.
- A career-level understanding of service management frameworks including ITIL and CSDM, and how to apply them to solve diverse, large-scale organizational problems.
- Willingness to work primarily in an in-office environment at the Prague, Czech Republic office, in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Work from the Prague office in compliance with company policies
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as a Fortune's Best Workplace in Technology and Bay Area
Certified as a Great Place to Work
Accommodations for candidates with disabilities
Inclusive and diverse work environment
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