Senior Service Account Manager
Pure StorageRemote, New Jersey
Full Time
Posted April 23, 2026
$124k - $186k
Energy Storage
Remote
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Job Description
The Senior Service Account Manager is responsible for managing and enhancing the customer experience for large enterprise accounts in the data storage industry, ensuring seamless product deployment, operational excellence, and strategic growth through high-level relationship management and technical expertise.
Key Responsibilities
- Manage end-to-end service delivery and customer success for large-scale enterprise accounts
- Lead complex product implementations and migrations, ensuring operational continuity
- Serve as the primary point of escalation for high-severity issues and coordinate rapid response
- Facilitate executive-level operational reviews and strategic roadmap discussions
- Mentor junior team members and develop internal knowledge resources
Requirements
- Six (6) years of relevant experience in a customer-facing role involving large accounts within the industry.
- Expert ability to orchestrate relationships by navigating matrixed environments and building high-trust partnerships with executive stakeholders, including acting as a calm and authoritative voice during complex technical negotiations or escalations.
- Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.
- Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer’s operational objectives.
- Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer.
Benefits & Perks
Annual base salary range of $124,000 to $186,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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