Job Description
The Senior Client Delivery Lead is responsible for managing energy billing and technology transformation projects, working closely with clients and internal teams to deliver innovative solutions and ensure successful migration and long-term technology requirements within the energy management platform.
Key Responsibilities
- Manage technology domain responsibilities related to billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform or manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and the client to deliver project results.
- Understand Kraken's systems, analyze client problems or requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Work closely with product managers and developers to communicate development needs and act as a liaison to the client.
Requirements
- Experience in Energy Billing with a focus on client delivery and technology transformation projects.
- Proven ability to manage a technology domain related to billing, finance, and communications for client projects.
- Experience supporting long-term migration projects onto a platform similar to Kraken or equivalent energy management systems.
- Strong understanding of how Kraken works or similar energy management platforms, including the ability to understand problems or requests raised by clients and refine solutions to leverage existing and new capabilities.
- Ability to work in partnership with both Kraken's technology and operational teams and the client to deliver results aligned with project or business needs.
- Experience bringing together technology, people, and processes to innovate and improve client solutions.
- Ability to support clients in adapting to ways of working that are aligned with Kraken’s development style.
- Experience working closely with product managers and developers to request development needs and act as a liaison between the client and technical teams.
- Demonstrated understanding of the energy industry, particularly in renewable generation, smart grids, and customer information systems such as CIS, billing, meter data management, CRM, and AI-driven communications.
- Ability to support European clients through their technology transformation journeys, including migration and long-term technology requirements.
- Strong communication skills to effectively collaborate with clients and internal teams.
- Experience in managing or supporting technology projects within a regulated or complex environment is preferred but not explicitly stated as mandatory.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for accommodations and preferences
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