Senior CX Program Manager
Pure StorageLehi, Utah
Full Time
Posted March 4, 2026
$104k - $224k
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Job Description
The Senior CX Program Manager is responsible for designing and executing global customer experience programs, synthesizing feedback into actionable insights, and leading cross-functional initiatives to enhance customer and employee engagement within a tech company's data storage industry.
Key Responsibilities
- Design and execute global customer experience engagement programs
- Synthesize insights from customer feedback programs into actionable plans
- Draft and manage internal communications and change management workflows
- Maintain and operate the CX knowledge ecosystem, including the CX HUB
- Lead cross-functional projects to ensure program outcomes support business growth
Requirements
- 8 years of Program Management and/or communications experience required
- Background in Project Management, in particular with aligning multiple groups around a single objective
- Proven ability to align multiple cross-functional groups around a single objective, managing complex timelines and competing priorities without losing sight of the details
- Expert-level skills in drafting clear, compelling narratives and leading organizations through process changes and cultural shifts in strategic communication and change management
- Ability to synthesize data from feedback programs like NPS and CSAT into structured project plans and executive-level reporting
- Proficiency in maintaining real-time project repositories and digital collaboration tools such as Google Workspace to drive transparency and global accessibility
- Willingness to work primarily in an in-office environment from the Santa Clara, Lehi, or North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave
Benefits & Perks
Salary range: 104,000 - 224,000 USD
Work environment: primarily in-office at Santa Clara, Lehi, or North Carolina
Work schedule: flexible time off, PTO, work travel, and approved leave
Additional benefits: incentive pay and/or equity, wellness resources, company-sponsored team events, support for growth and development, inclusive and diverse workplace culture
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