The Senior CX Program Manager is responsible for designing and executing global customer experience programs, synthesizing feedback into actionable insights, and leading cross-functional initiatives to enhance customer and employee engagement within a tech company's data storage industry.
Key Responsibilities
Design and execute global customer experience engagement programs
Synthesize insights from customer feedback programs into actionable plans
Draft and manage internal communications and change management workflows
Maintain and operate the CX knowledge ecosystem, including the CX HUB
Lead cross-functional projects to ensure program outcomes support business growth
Requirements
8 years of Program Management and/or communications experience required
Background in Project Management, in particular with aligning multiple groups around a single objective
Proven ability to align multiple cross-functional groups around a single objective, managing complex timelines and competing priorities without losing sight of the details
Expert-level skills in drafting clear, compelling narratives and leading organizations through process changes and cultural shifts in strategic communication and change management
Ability to synthesize data from feedback programs like NPS and CSAT into structured project plans and executive-level reporting
Proficiency in maintaining real-time project repositories and digital collaboration tools such as Google Workspace to drive transparency and global accessibility
Willingness to work primarily in an in-office environment from the Santa Clara, Lehi, or North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave
Benefits & Perks
Salary range: 104,000 - 224,000 USD
Work environment: primarily in-office at Santa Clara, Lehi, or North Carolina
Work schedule: flexible time off, PTO, work travel, and approved leave
Additional benefits: incentive pay and/or equity, wellness resources, company-sponsored team events, support for growth and development, inclusive and diverse workplace culture
Ready to Apply?
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