Senior Analyst, Subscription Renewal Operations

Pure Storage

Santa Clara, California

Full Time

Posted April 21, 2026

$126k - $189k

Not Specified

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Job Description

The role involves leading the optimization and configuration of subscription products and processes within the company's tech stack, driving operational excellence, and collaborating across teams to enhance subscription growth and efficiency in a SaaS environment.

Key Responsibilities

Lead end-to-end optimization of subscription operational lifecycle for Foundation and Forever products
Design, configure, and implement new subscription renewal products and features within the tech stack, including Salesforce CPQ and billing systems like Zuora
Develop and maintain operational dashboards and KPIs to provide actionable insights for process improvement
Serve as the operational subject matter expert for renewal processes and product catalog, collaborating with product, sales, and finance teams
Collaborate with cross-functional teams to ensure organizational alignment and drive adoption of new procedures

Requirements

Proven, hands-on expertise in product operations and process management within an enterprise subscription, SaaS, or Cloud business model, with a practical understanding of hardware product configuration complexity.
Demonstrated functional mastery of CRM, CPQ, and Order-to-Cash systems, with a strong emphasis on leading configuration efforts in Salesforce CPQ and the ability to independently define, document, and validate complex business requirements for system enhancements.
Deep functional expertise in subscription operations, including product operations and process management within an enterprise subscription, SaaS, or Cloud business model.
Exceptional analytical and problem-solving capabilities, with a proven ability to independently navigate high levels of ambiguity, manage multiple complex, parallel initiatives, and translate sophisticated operational data and KPIs into clear, strategic business decisions.
Highly effective collaboration and communication skills necessary to influence and drive consensus across multiple senior stakeholders, including Product, Finance, and IT teams, and to convey complex process changes clearly and persuasively.
Ability to independently drive operational excellence by analyzing renewal and feature release processes, designing, implementing, and governing data-driven strategies for maximum efficiency and speed.
Experience designing, configuring, and executing new subscription renewal products and operational features within the tech stack, serving as the functional expert for Salesforce.com SFDC CPQ and relevant billing systems such as Zuora to ensure seamless, scalable integration.
Ability to translate data into strategic influence by designing, developing, and maintaining operational dashboards and KPIs to provide actionable insights for leadership and cross-functional teams.
Work in an in-office environment at the Santa Clara office in compliance with company policies, unless on PTO, work travel, or other approved leave.