Senior Analyst, Subscription Renewal Operations
Pure StorageSanta Clara, California
Full Time
Posted December 12, 2025
$134k - $202k
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Job Description
The role involves leading operational optimization and system configuration for subscription offerings within a SaaS company, focusing on enhancing renewal processes, driving data-driven insights, and collaborating across teams to support scalable subscription growth.
Key Responsibilities
- Lead end-to-end optimization of subscription lifecycle processes for Foundation and Forever offerings.
- Design, configure, and implement new subscription renewal products and operational features within the tech stack, including Salesforce CPQ and billing systems like Zuora.
- Analyze renewal and feature release processes to develop data-driven strategies for efficiency and speed.
- Develop and maintain operational dashboards and KPIs to provide actionable insights for leadership and cross-functional teams.
- Serve as the operational subject matter expert for subscription renewal processes and product catalog, ensuring organizational alignment and adoption of procedures.
Requirements
- Proven, hands-on expertise in product operations and process management within an enterprise subscription, SaaS, or Cloud business model, with a practical understanding of hardware product configuration complexity.
- Demonstrated functional mastery of CRM, CPQ, and Order-to-Cash systems, with a strong emphasis on leading configuration efforts in Salesforce CPQ and the ability to independently define, document, and validate complex business requirements for system enhancements.
- Deep functional expertise in subscription operations, including product operations and process management within an enterprise subscription, SaaS, or Cloud business model.
- Exceptional analytical and problem-solving capabilities, with a proven ability to independently navigate high levels of ambiguity, manage multiple complex, parallel initiatives, and translate sophisticated operational data and KPIs into clear, strategic business decisions.
- Highly effective collaboration and communication skills necessary to influence and drive consensus across multiple senior stakeholders, including Product, Finance, and IT teams, and to convey complex process changes clearly and persuasively.
- Ability to independently design, configure, and execute new subscription renewal products and operational features within the tech stack, serving as the functional expert for Salesforce.com SFDC CPQ and relevant billing systems such as Zuora.
- Experience in proactively owning and optimizing the entire operational lifecycle of subscription products, including renewal and feature release processes, to design, implement, and govern data-driven strategies for maximum efficiency and speed.
- Ability to translate operational data into strategic influence by designing, developing, and maintaining sophisticated dashboards and KPIs to provide actionable insights to leadership and cross-functional teams.
- Work from the Santa Clara office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 134,000 - 202,000 USD annually
Potential eligibility for incentive pay and/or equity
In-office work environment in Santa Clara
Flexible time off
Wellness resources
Company-sponsored team events
Support for accommodations and accessibility during hiring process
Inclusive and diverse workplace culture
Ready to Apply?
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