The Partner Account Manager role involves managing relationships with reseller partners, supporting operational efficiency, enabling partner training, ensuring program compliance, and assisting with channel marketing efforts to drive indirect revenue growth within Pure Storage's channel sales team.
Key Responsibilities
Manage day-to-day relationships with reseller partners to optimize engagement and operational efficiency
Support deal registration processes, including review, approval, extension, and reassignment in Salesforce SFDC
Coordinate with internal Account Executives to ensure seamless handoffs and clarity on partner-led opportunities
Guide partners to access training resources and track their attainment of key competency and training requirements
Serve as the first point of contact for partner program inquiries, resolving operational issues and explaining program details
Assist in executing channel marketing initiatives and driving partner engagement in localized events
Identify friction points in partner processes and contribute to documentation and communication of operational improvements
Requirements
Verbal and written fluency in French is required.
Fluency in both French and English is required.
Experience providing high-quality support or relationship management in a fast-paced technology or B2B environment, specifically working with channel partners or resellers.
Demonstrated proficiency with core sales systems, including Salesforce SFDC and partner management portals, with a strong ability to manage data and pipeline hygiene.
A high degree of accuracy and focus on detail, with proven ability to follow, analyze, and optimize established operational processes.
Excellent verbal and written communication skills with the ability to explain technical and programmatic details clearly to partners, coupled with a professional, customer-first service approach.
Demonstrated ability to work effectively across multiple internal teams such as GPO Sales, Channel Operations, and Marketing to resolve complex partner issues quickly and efficiently.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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