IT Support Specialist
Pure StorageStaines, United Kingdom
Full Time
Posted February 16, 2026
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Job Description
An IT Support Specialist responsible for managing onboarding, hardware support, incident resolution, and technical support for the EMEA teams, ensuring seamless technology operations and infrastructure management in a fast-paced, high-growth environment.
Key Responsibilities
- Manage end-to-end onboarding and offboarding processes for UK and EMEA regions, provisioning hardware and access for new hires.
- Resolve Tier 1 hardware and software incidents across Mac OS X and Windows environments within established SLAs.
- Coordinate procurement, inventory management, and shipment of IT assets across multiple countries.
- Identify automation opportunities in account provisioning and system management to improve support workflows.
- Provide on-site and remote support for collaboration tools, AV hardware, and telecommunications.
Requirements
- Experience supporting Mac OS X, Windows 11, and mobile platforms such as iOS and Android, with the ability to troubleshoot and resolve issues in these environments.
- Proficiency in managing cloud-based enterprise solutions including Google Workspace, Okta, and Slack.
- Strong background in IT Helpdesk operations using ITSM tools, preferably ServiceNow.
- Experience in hardware asset management, including procurement, inventory management, and secure decommissioning of IT assets.
- Practical experience with Active Directory, endpoint security management tools such as Crowdstrike and Zscaler, and MDM solutions like JAMF or Airwatch.
- Ability to independently manage multiple shifting priorities, resolve escalations professionally, and communicate technical updates clearly to both technical and non-technical stakeholders.
- Willingness to work primarily from the Staines London office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule flexibility with flexible time off
Work environment perks including wellness resources and company-sponsored team events
Opportunities for growth and development
Inclusive and supportive company culture
Accommodations for candidates with disabilities
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