Firmware Triage Lead
Pure StorageSanta Clara, California
Full Time
Posted November 20, 2025
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Job Description
The role involves leading the firmware triage process for storage products, conducting root cause analysis of complex firmware failures, and driving product quality improvements through data analysis, process optimization, and cross-functional collaboration in a technical leadership capacity.
Key Responsibilities
- Own and optimize the firmware triage workflow for storage products
- Lead failure analysis and root cause investigation of firmware issues
- Develop and maintain dashboards and analytics to report on product quality and trends
- Automate issue reproduction, failure injection, and feedback processes using scripting and CI/CD tools
- Collaborate with engineering teams to prioritize triage efforts based on customer impact
- Propose and implement process and technical improvements to prevent recurring failures
Requirements
- Strong, in-depth technical knowledge of SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL) within embedded storage systems.
- Highly proficient ability to conduct deep technical failure analysis using standard embedded debugging tools, event logs, and crash dumps to isolate complex firmware defects.
- Proven track record of leading, managing, and optimizing a complex technical triage or debug process across multiple geographically distributed engineering teams.
- Expert capability in using analytics platforms such as Jira filters and dashboards to process large datasets, extract meaningful quality metrics, and drive data-informed decisions and communications.
- Solid experience utilizing scripting languages like Python or similar to develop tools for issue reproduction, test automation, and efficient data analysis.
- Experience owning and managing the End-to-End Triage Workflow, including defining, managing, and optimizing the daily triage process, prioritizing, assigning, and tracking all incoming firmware defects within the Direct Flash Module (DFM) and SSD layers.
- Ability to lead Failure Analysis and Root Cause Analysis (RCA) by investigating critical firmware failures, utilizing expertise in embedded systems, NAND flash characteristics, and debugging tools to identify root causes and ensure effective fixes.
- Experience designing, maintaining, and leveraging Jira dashboards and analytics platforms to transform raw defect data into actionable reports, communicating product health, quality trends, and risk exposure to engineering and product leadership.
- Ability to streamline engineering feedback loops by applying expertise in CI/CD systems like Jenkins and scripting Python to automate issue reproduction, failure injection, and accelerate resolution times.
- Experience collaborating with Engineering Managers to refine triage priorities based on customer impact and business needs, and proposing systemic process and technical improvements to prevent recurrence of critical failures.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Inclusive and diverse work environment
Ready to Apply?
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