Firmware Triage Lead
Pure StorageSanta Clara, California
Full Time
Posted November 6, 2025
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Job Description
This role involves leading the firmware triage process for storage products, conducting root cause analysis of complex firmware failures, and providing data-driven insights to improve product quality and reliability in a cutting-edge storage technology environment.
Key Responsibilities
- Own and manage the end-to-end firmware triage workflow for storage products.
- Lead technical investigations into firmware failures, performing root cause analysis.
- Develop and maintain dashboards and analytics to communicate product quality insights.
- Automate issue reproduction and failure injection using scripting and CI/CD tools.
- Collaborate with engineering teams to prioritize triage efforts based on customer impact.
- Propose and implement process improvements to prevent recurrence of critical failures.
Requirements
- Strong, in-depth technical knowledge of SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL) within embedded storage systems.
- Highly proficient ability to conduct deep technical failure analysis using standard embedded debugging tools, event logs, and crash dumps to isolate complex firmware defects.
- Proven track record of leading, managing, and optimizing a complex technical triage or debug process across multiple geographically distributed engineering teams.
- Expert capability in using analytics platforms such as Jira filters and dashboards to process large datasets, extract meaningful quality metrics, and drive data-informed decisions and communications.
- Solid experience utilizing Python or similar scripting languages to develop tools for issue reproduction, test automation, and efficient data analysis.
- Experience in owning the End-to-End Triage Workflow, including defining, managing, and optimizing the daily triage process, and acting as the primary point of control to prioritize, assign, and track all incoming firmware defects within the Direct Flash Module (DFM) and SSD layers.
- Experience in driving Failure Analysis and Root Cause Analysis (RCA) by leading technical investigations into critical firmware failures, utilizing expertise in embedded systems, NAND flash characteristics, and debugging tools to identify root causes and ensure effective fixes.
- Ability to synthesize and present product quality insights by designing, maintaining, and leveraging Jira dashboards and analytics platforms to communicate product health, quality trends, and risk exposure to engineering and product leadership.
- Experience in applying expertise in CI/CD systems like Jenkins and scripting Python to automate issue reproduction, failure injection, and streamline feedback between triage, development, and validation teams.
- Demonstrated ability to collaborate with Engineering Managers to refine triage priorities based on customer impact and business needs, and to propose systemic process and technical improvements to prevent recurrence of critical failures.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Support for growth and development
Inclusive and diverse work environment
Ready to Apply?
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