Director, ServiceNow Platform Engineering
Pure StorageSanta Clara, California
Full Time
Posted December 11, 2025
$205k - $328k
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Application opens on company website
Job Description
The role involves leading the enterprise ServiceNow platform engineering team, overseeing platform reliability, security, governance, and operations, while collaborating with stakeholders to develop strategies, standards, and roadmaps for a complex, global ServiceNow environment.
Key Responsibilities
- Lead the ServiceNow Center of Excellence's Platform Engineering Support pillar, ensuring platform standards, governance, and operational excellence.
- Define, publish, and maintain platform policies, guardrails, and technical standards to ensure security, compliance, and performance.
- Build, lead, and develop a high-performing platform engineering team, including hiring, coaching, and performance management.
- Manage vendor relationships, oversee budget, and coordinate capacity planning and resource allocation.
- Partner with architecture teams on instance and environment strategy, including data management, topology, and security controls.
- Implement and govern CI/CD pipelines, release processes, and automated testing to ensure quality and speed of deployments.
- Drive platform performance, availability, and resilience through SRE practices, incident management, and capacity planning.
- Enforce security and compliance standards across the platform, including secure SDLC, encryption, access controls, and audit readiness.
- Establish and enforce design standards, coding conventions, and review processes, maintaining architecture and data quality.
- Standardize integration patterns, API contracts, and monitor for drift, ensuring reliable and secure integrations.
- Engage with senior stakeholders to communicate platform strategy, risks, and roadmap, translating technical topics for non-technical audiences.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's degree preferred.
- 10 years of experience working with enterprise platforms, including at least 5 years leading ServiceNow at scale in complex, global environments.
- Several years of experience as a lead architect or platform owner, preferably with direct people management.
- Proven leadership of platform engineering and operations including multi-instance, multi-environment strategy, CI/CD, automated testing (ATF), release and deployment, upgrades, observability, SLOs, incident and problem management.
- Deep knowledge of key ServiceNow products and platform capabilities such as ITSM, ITOM, HRSD, CSM, FSM, App Engine Workspaces, IntegrationHub, MID.
- Demonstrated experience with CSDM and CMDB strategy and data quality alignment of platform architecture to enterprise architecture.
- Hands-on governance experience of design standards, coding conventions, reuse patterns, review processes, and citizen development guardrails.
- Strong security and compliance knowledge including access models, segregation of duties (SoD), encryption, secure SDLC, and producing audit-ready evidence.
- Executive-level communication and storytelling skills, with the ability to simplify complex topics and drive alignment among senior stakeholders.
- Experience operating a global or large-scale ServiceNow footprint across multiple regions and time zones, with significant internal and external user populations.
- Familiarity with common CI/CD tooling and practices for ServiceNow such as App Repo, GitHub, GitLab, Azure DevOps, static analysis, automated quality gates, and performance engineering at scale.
- Preferred certifications such as ServiceNow CIS across domains, CAD architect level (e.g., CTA), ITIL, SAFe Agile credentials.
- Ability to build, lead, and develop a high-performing platform team including hiring, coaching, performance management, and career development.
- Ability to partner with product owners to co-create roadmaps balancing speed, scalability, and sustainability, and to unblock decisions via clear standards and exception handling.
- Ability to present platform strategy, investment tradeoffs, risk posture, and roadmap to executive steering bodies and translate complex technical topics into clear narratives for non-technical audiences.
Benefits & Perks
Salary range: 205,000 - 328,000 USD annually
Work environment: primarily in-office in Santa Clara, CA
Perks: flexible time off, wellness resources, company-sponsored team events
Incentive pay and/or equity eligibility
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