Director, Channel Program Operations
Pure StorageSanta Clara, California
Full Time
Posted September 30, 2025
$205k - $328k
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Application opens on company website
Job Description
The role involves leading the operational management and strategic development of global partner incentive programs, ensuring their efficiency, compliance, and impact while collaborating with cross-functional teams and senior leadership.
Key Responsibilities
- Lead, mentor, and develop a global team of channel program incentive operation professionals.
- Define and implement the operational vision for running and transforming channel programs and incentives.
- Oversee end-to-end administration of partner incentives, ensuring accuracy, timeliness, and compliance.
- Drive process and system improvements to enhance efficiency, scalability, and audit readiness of incentive operations.
- Manage financial aspects of incentive programs, including contra revenue, accruals, budgeting, and financial modeling.
- Develop and track business metrics to measure the impact and ROI of partner programs.
- Analyze data from various systems to inform rebate calculations and program performance.
- Collaborate with cross-functional teams to ensure seamless program execution and incentive payments.
- Serve as a subject matter expert on operationalizing, running, and optimizing partner programs.
Requirements
- Demonstrated experience in a leadership role, with a proven ability to manage, mentor, and develop a team.
- Exceptional analytical and financial skills with the ability to create financial models and discuss topics like contra revenue, Opex, and Capex with finance leaders.
- Proven ability to define, implement, and track business metrics for program effectiveness, translating data into strategic recommendations.
- Expertise in channel program and incentives design and operations, with a strong understanding of both hardware and software subscription models.
- Hands-on experience with systems such as Salesforce, Excel, Google Sheets, and Tableau for data analysis and reporting.
- Strong cross-functional leadership skills with the ability to influence and drive decisions across multiple teams.
- Ability to engage with senior finance leaders on critical topics like contra revenue, and manage financial aspects of incentive programs including contra revenue, accruals, and budgeting across Opex and Capex.
- Experience in overseeing the end-to-end administration of partner incentives, ensuring accuracy, timeliness, and compliance with policies and governance standards.
- Ability to collect and analyze data from systems such as Salesforce, Google Sheets, Excel, and Tableau to inform rebate calculations and program performance.
- Experience in driving process and system improvements to enhance efficiency, scalability, and audit readiness of incentive operations.
- Ability to serve as the primary point of contact for escalations related to incentive inquiries, eligibility criteria, and payment timelines.
- Experience in partnering with finance, operations, partner programs, partner experience, and sales teams to ensure seamless program execution and accurate incentive payments.
- Deep understanding of the end-to-end process of operationalizing a partner incentive, including modeling, calculating, accruing, documenting, auditing, reporting, and paying incentives.
- Ability to lead, mentor, and develop a global team of channel program incentive operation professionals, fostering a culture of accountability, continuous improvement, and collaboration.
Benefits & Perks
Salary range of 205,000 to 328,000 USD annually
Potential for incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and diverse work environment
Accommodations for candidates with disabilities
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