Business Systems Analyst - ServiceNow HRSD
Pure StorageSanta Clara, California
Full Time
Posted December 12, 2025
$149k - $224k
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Job Description
A ServiceNow Business Systems Analyst HRSD is responsible for managing and optimizing the ServiceNow HR Service Delivery platform, collaborating with cross-functional teams to implement enhancements, support HR technology initiatives, and improve employee experience through data-driven solutions.
Key Responsibilities
- Own and support the ServiceNow HR Service Delivery (HRSD) platform, including configuration and day-to-day functionality.
- Collaborate with IT and HR leadership to develop and execute the HRSD technology roadmap.
- Translate business needs into scalable system solutions and lead system enhancements.
- Train HR users, communicate updates, and promote best practices to enable system adoption.
- Develop reports and dashboards to measure performance metrics and provide actionable insights.
- Advise HR Operations and IT on process improvements, automation, and system optimization.
- Partner with cross-functional teams to design and implement new HR technology solutions and integrations.
Requirements
- Five (5) years of experience as a Business Systems Analyst, preferably supporting HR systems or ServiceNow platforms.
- Proven experience leading HR technology projects from assessment through implementation.
- Strong hands-on expertise with ServiceNow HR Service Delivery HRSD, including configuration, reporting, and performance analytics.
- Working knowledge of ServiceNow data structures, workflows, and audit tables.
- Excellent analytical and reporting skills, with experience building data-driven dashboards and metrics.
- Ability to translate complex business problems into scalable, technology-driven solutions.
- Exceptional communication, facilitation, and documentation skills to bridge technical and business conversations seamlessly.
- Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced, global environment.
- Work from the Santa Clara office in compliance with Pure’s policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range of $149,000 to $224,000 USD, potentially including incentive pay and equity
Primarily in-office work environment in Santa Clara
Flexible time off and wellness resources
Company-sponsored team events
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