Business Systems Analyst - ServiceNow HRSD
Pure StorageSanta Clara, California
Full Time
Posted November 3, 2025
$149k - $224k
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Job Description
A Business Systems Analyst specializing in ServiceNow HRSD, responsible for managing, optimizing, and expanding HR technology platforms to improve employee experiences and support HR transformation initiatives.
Key Responsibilities
- Own and support the ServiceNow HR Service Delivery (HRSD) platform, including configuration and day-to-day functionality.
- Collaborate with IT and HR leadership to develop and execute the HRSD technology roadmap.
- Design, implement, and integrate additional HR technologies to enhance employee experience.
- Translate business needs into scalable system solutions, manage testing, and oversee rollouts.
- Train HR users, communicate updates, and promote best practices to enable system adoption.
- Develop and automate reports and dashboards to track performance metrics and provide actionable insights.
- Advise HR Operations and IT on process improvements, automation, and system optimization.
- Partner with cross-functional teams to design new workflows that improve efficiency and data-driven decision-making.
Requirements
- Five years of experience as a Business Systems Analyst, preferably supporting HR systems or ServiceNow platforms.
- Proven experience leading HR technology projects from assessment through implementation.
- Strong hands-on expertise with ServiceNow HR Service Delivery HRSD, including configuration, reporting, and performance analytics.
- Working knowledge of ServiceNow data structures, workflows, and audit tables.
- Excellent analytical and reporting skills, with experience building data-driven dashboards and metrics.
- Ability to translate complex business problems into scalable, technology-driven solutions.
- Exceptional communication, facilitation, and documentation skills to bridge technical and business conversations seamlessly.
- Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced, global environment.
- Ability to work in an in-office environment at the Santa Clara office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 149,000 - 224,000 USD annually
Work environment primarily in-office at Santa Clara
Potential for incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and supportive company culture
Ready to Apply?
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