Job Description
The role involves leading a team of Value Engineers to drive customer value realization, expansion, and renewal within the Public Sector, by translating strategic objectives into impactful use cases and fostering long-term client relationships using Celonis Process Intelligence Platform.
Key Responsibilities
- Lead and manage the end-to-end customer value journey, including landing, expanding, adoption, and renewal of accounts.
- Translate customer strategic objectives into high-impact use cases and evangelize Process Intelligence solutions.
- Communicate value opportunities and strategic roadmaps to C-Level executives and stakeholders.
- Support deployment of new features, apps, and products to drive strategic growth and value creation.
- Create and maintain strategic customer relationships as an executive sponsor.
- Host Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to communicate results and value realization.
- Recruit, develop, and mentor a team of Value Engineers to ensure high performance and talent growth.
- Allocate resources effectively to meet sales, renewal, and adoption targets.
- Prepare and communicate results to stakeholders and management, both internally and externally.
- Identify, prioritize, and implement use cases and improvement measures to realize customer value and support renewals and expansions.
Requirements
- Demonstrate your business domain expertise, such as in Finance or Supply Chain, as well as experience in strategic transformation initiatives (e.g., Shared Services Transformation or System Transformation) and the ability to build a compelling value roadmap for the customer.
- Demonstrate a deep understanding of industry trends in the Public Sector and Government Agencies and the strategic challenges of the department.
- Experience with guiding customer’s IT teams throughout their Celonis Process Intelligence journey, demonstrating hands-on the power of Process Intelligence and proven ability to accelerate value realization by building dashboards, Apps, Action Flows.
- Plan and manage project scope, expectations, and timelines, leveraging partners from the Celonis Ecosystem wherever possible.
- Experience in preparing and communicating results to stakeholders and management, both internally and externally.
- Demonstrate experience of following the Celonis value selling methodology alongside the customer journey including discovery, qualification, value assessment and PoV s, and demonstrate the full value potential of Celonis Process Intelligence.
- Proven track record of identifying and prioritizing use cases, implementing improvement measures, and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis.
- Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer and allocate resources efficiently, and champion the value selling methodology with customers.
- Proven ability to lead by example, including being on the front line with your teams, hands-on in all aspects, and a role model for the organization.
- Native or near-native fluency in English and German, written and verbal.
Benefits & Perks
Restricted Stock Units (RSUs) and merit-based refresh grants
Inclusive parental leave policy: 24 weeks fully paid leave for primary carers and 12 weeks for supporting carers
Unlimited PTO in applicable regions and generous PTO globally
Flexible hybrid work model
Access to a dedicated learning platform, mentorship programs, and a 70-20-10 learning framework
Subsidized Wellhub memberships and mental health counseling
Dedicated Wellness Weeks for work-life balance
Paid time off for community and environmental volunteer activities during Impact Days
Participation in Inclusion Think Tank and Inclusion Days
Opportunity to work in a mission-led organization focused on customer value, team success, ownership, and sustainability
Ready to Apply?
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